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Warranty

At SANHUI we stand behind our products. For all products purchased directly from the manufacturer, we provide free repairs for six months following Quick User's Guide, on the basis of customer's payment for round-trip shipments. Check immediately the exterior and interior of the package following the conduct of express delivery companies on reclaim. Please contact customer service within 48 hours in case of declaration of reclaim. Due to the fact that our silicone products are manufactured of personal satisfaction for adults thus not recyclable. Any case exceeding the 48-hour period for declaration of reclaim and/or with trace(s)/wake(s)by any party on the received products, will then be regarded as voluntary acceptance of quality thus valid ONLY for free repairs within six months. Expenses on repairs and two-way shipments will be charged on any case that exceeds warranty terms.

Your satisfaction is very important to us. If you have a change of heart, we accept returns for our products in new and unopened condition with original package in original seal prior to the estimated arrival date, only with surcharge on round-trip shipments paid by customers. Returns are NOT applicable to customized products at ordering, e.g. custom skin tone. When you are considering purchasing a SANHUI product, please know that you can buy in confidence.

Please note that our packages are tamper resistant and if the seals have been broken it is no longer considered new, and we cannot accept to provide a return as "new and unopened condition".